FAQs

ico-fleur

FREQUENTLY ASKED QUESTIONS

WHAT IS YOUR COVID POLICY:

We do NOT require proof of vaccination or a negative COVID test for entry into Cowboy Up. Masks are optional. We still ask that guests make good choices, wash their hands, and stay home if they aren’t feeling well.

We love you Greenville. Make good choices. Wash your hands.

Check our website, follow us on social media and subscribe to our newsletter for the most up-to-date information and details on concerts and events at Cowboy Up.

ALL GUESTS MUST BE RESPONSIBLE FOR THEIR PERSONAL SAFETY AND THE SAFETY OF OTHERS WHILE AT COWBOY UP.

If you’re not feeling well or think you may have been exposed to COVID-19, PLEASE STAY HOME!

At Cowboy Up, we remain dedicated to the health and well-being of our staff, guests, and entertainers. This is what we are doing to stay safe.

Cowboy Up will provide a safe, clean, and fun experience for everyone with strict cleaning policies during each day opened and also after hours. There will also be multiple sanitizing stations located around the venue.

PARKING:

What are the parking options?

Cowboy Up has a parking located right in front of the facility. There are very few spots located in that lot so if you are able to use a driving service (Uber, Lyft, etc.) we ask that you please use that!

HOURS OF OPERATION:

Friday: 5pm-12am

Saturday: 12:30pm-12:00am

AGE POLICY:

What is the age policy at Cowboy Up:

All non-ticketed events will be 21+ for entry. All ticketed shows will be 18+ with purchased ticket. Acceptable forms of identification include a state-issued driver’s license or ID card, military ID, or international Passport. A student ID is not an acceptable form of identification.

Do I have to have an ID to enter Cowboy Up?

All guests should be prepared to present a valid unexpired government issued ID to enter.

What are acceptable Forms of Identification?

Acceptable forms of identification include a state driver’s license, military ID or an international Passport. Members of management may accept identification issued by a government agency of a foreign country. For additional questions, please call 817-624-7117.

PRICING AND ADMISSION:

What is the admission price?

Admission into Cowboy Up for non-ticketed events is a $5 cover for patrons 21+ years old.

What forms of payment does Cowboy Up accept?

Cowboy up will accept CASH, Visa, Discover, MasterCard, and American Express. We will also have an ATM located inside of the facility.

SMOKING:

What is the smoking policy?

Smoking is not be permitted inside any area at any time in Cowboy Up. This policy includes all forms of smoking including e-cigarettes. It applies to employees, customers, vendors, clients, contractors, consultants, owners and all other visitors. For our smoking patrons, we apologize for any inconvenience and have constructed an easily accessible outdoor area for use while smoking. Cowboy Up is committed to providing an inviting, safe and healthful environment for our customers, employees and artists to enjoy.

CONCERTS:

When do concert tickets go on sale?

Tickets to upcoming shows typically go on sale Fridays at 10 am.  Due to artist booking schedules and holidays, this may vary

How do I purchase concert tickets?

Customers can purchase tickets online at cowboyupgvl.com/events, or in person at our box office. Other than cash, we accept Visa, MasterCard, Discover, and American Express.  We do NOT accept checks. *Cowboy Up strongly discourages purchasing tickets through ticket brokers or third party ticket sellers and is not responsible for any damages or inconveniences incurred through the use of third party ticket sellers.

What is the ticket refund policy?

There are no refunds or exchanges on concert tickets. A concert cancellation is the only exception to this policy; See below for the cancellation policy.

What is the cancellation policy at Cowboy Up?

YOU MUST OBTAIN A REFUND FOR A CANCELLED SHOW AND PURCHASE TICKETS TO A NEW SHOW ONCE IT IS SCHEDULED.  If a concert is cancelled, you are entitled to receive a full refund at the point of purchase.  Cowboy Up makes every effort to re-schedule a concert in the event of a cancellation; however, due to timing differences and artist availability we will not honor tickets from a cancelled performance.  An automatic refund will occur for purchases made online or over the phone. You may contact the box office to inquire about the status of your refund during normal box office hours.  All guests who purchase their tickets in person from the box office must bring their tickets back during box office hours to obtain a refund.

Can I take pictures or use my video camera at Cowboy Up?

Non-professional, non-flash still photography is permitted at most events (cell phones, disposable, digital, or 35mm cameras with no interchangeable or telephoto lens). However, for some events, at the request of the artist, cameras of any type may be prohibited.

Video cameras, iPads, selfie sticks, audio recording devices, monopods, tripods, Go-Pros, and cameras with telephoto or interchangeable lenses (professional photography equipment) are not permitted at any time without prior approval from management.

Video recording on any device and/or flash photography is prohibited at all times.

This policy will be strictly enforced and management reserves the right to deny any electronic device at their discretion.

BULL RIDING:

Does Cowboy Up have a mechanical bull?

YES! We are the only venue in the upstate to offer guest the option of riding our mechanical bull. Everyone and anyone is welcome to take a ride on our bull for only $5!